Telephone assistance on the trail

In your travel documents, you will find an emergency assistance telephone number where we are available for you. This way you can travel with peace of mind knowing that we are at your side to help you quickly solve any problem, incident or doubt you may have along your Camino de Santiago.

Together with the telephone helpline we will also provide you with the contact details of different services on the Camino (contracted accommodation, taxis, luggage transport, etc.).

What can you use the helpline for?

If you have become disorientated or lost on any stretch of the Camino

Although it is practically impossible to get lost on the Camino, these things can happen. If you are not sure if you are following the correct route, you can call us, send us your location and we will tell you how to get back on the route. A trick that is often very useful if you think you’ve become disoriented, is to go back to the last yellow arrow you saw and from there get back on the right path.

If you can’t find your accommodation

When you make your reservation we will send you the exact location of your accommodation, with the address and contact telephone number. But in case you have trouble locating it, it is preferable that you call us to help you find it.

If you need a transfer

If you have had any problem on your Camino de Santiago and you need a taxi to move, contact us and we will quickly send you a driver who will pick you up to take you to the place you need.

Any type of incident

If you have any kind of incident and you don’t know how to handle it, call us and we will solve it instantly.

Frequently Asked Questions About On-Route Assistance

• What to take for pain on the Camino de Santiago?

  To relieve different types of pain during the Camino de Santiago, follow these recommendations:

  • Headaches, muscle or joint pain: Take painkillers or anti-inflammatory drugs such as ibuprofen, paracetamol or aspirin, according to medical indications.
  • Tummy or digestive pains: Take antispasmodics or stomach protectants such as omeprazole with you.
  • Allergies: Take antihistamines for mild allergic reactions.

  Don't forget to carry a basic first-aid kit with these medicines, as well as plasters, muscle creams and other products to alleviate physical discomfort. And as always, eat and hydrate well, as well as getting adequate rest. If the pain persists or worsens, the best thing to do is to call our 24-hour emergency telephone number and, if necessary, call your Travel Medical Insurance or go to a Health Centre.

• How do you book hostels on the Camino de Santiago?

  Booking a hostel (albergue) on the Camino de Santiago depends on the type of hostel you choose, as there are both public and private hostels.

  • Public Hostels

  Public hostels, managed by local councils or pilgrim associations, typically do not accept prior reservations. They operate on a first-come, first-served basis until all beds are taken, and availability can be limited in certain towns. Remember to carry your pilgrim credential, as it is required to stay in these hostels. Pilgrims traveling on foot will be given priority over others.

  • Private Hostels

  Unlike public hostels, private hostels do allow advance reservations. You can book your spot directly on their website, by phone, or through specialized Camino de Santiago mobile apps. Generally, presenting a pilgrim credential is not mandatory. To ensure a comfortable, safe experience without the risk of availability issues, we recommend booking your private hostels with us. We have been working with the best hostels on each route for years, ensuring you a clean and comfortable place to rest after a long day's walk.

• What happens if I have an emergency during the trip?

  In addition to the assistance of the monitors, you will always have an emergency telephone number where you can call us. And, of course, you will be well covered by our travel insurance.

• What should I take with me?

  As we always say, less is more. In your luggage you should include the clothes and shoes you will need to walk for 5 days, as well as their respective changes of clothes. Bear in mind that you will be able to wash your clothes at the end of the stages, which can lighten your luggage. Don't forget to include your toilet bag, a small first aid kit and sandals for the end of the stage. And for walking, comfortable clothes, used hiking shoes and a hiking jacket. With a small backpack with a rain jacket, your phone, personal documentation, water and some snacks you will be more than prepared.

• Is there phone coverage along the stages of the Camino?

  Yes, you can be assured that you'll have phone coverage for most of the journey. There may be some isolated areas with limited or no coverage, but overall, you should have access to communication throughout the route.

• Do I have access to public transportation if I can't finish a stage of the Camino de Santiago?

  In that case, you can contact us at the 24-hour assistance phone number, and we will assist you with arranging a taxi to the nearest and most accessible area to where you are.

• Will I receive guidance during the Camino?

  From the beginning of your journey, you will have an emergency number to contact at all times for anything that arises. We love to say that we walk with you, but from the other side of the phone. So, for anything you need, we are always at your disposal.

• Are there transportation options if I can't walk some stages?

  Of course! The most important thing is for you to know that we are always available on the other end of the phone to assist you! So, if you can't walk, just give us a call, and we'll arrange for a taxi to take you to the next stop.

• What should I carry in my backpack for the Camino de Santiago?

  For the Camino de Santiago, make sure to pack weather-appropriate clothing, including quick-drying pants, a technical t-shirt, a sweatshirt, and suitable footwear.

  Also, bring a sleeping bag for hostels, extra clothes, waterproof layers, comfortable shoes for resting, toiletries, sunscreen, a basic first aid kit, your phone charger, an extra battery, important documents like your health card, and the pilgrim's credential. Keep your backpack weight under 10% of your body weight.

• What documentation should I bring to do the Camino de Santiago with my dog?

  Carrying the veterinary card or canine passport is mandatory. Additionally, it's recommended to attach a tag with your name and phone number to your pet's collar.

  Before embarking on your journey, ensure your dog has received a minimum of two doses of the following vaccinations: trivalent parvovirus (distemper, hepatitis, and leptospirosis), as well as the rabies vaccination administered at least 20 days prior. Regarding leishmaniasis, it is a disease prevalent in Galicia, so it is strongly advised that the dog is protected either through vaccination or by using a reliable collar.

   

• What is on-the-road telephone assistance?

  In your travel documents, you'll find an emergency telephone number where we're accessible while you're on the road. This ensures you'll journey with peace of mind, knowin our team members will assist you with any problems, incidents, or questions you encounter along your Camino de Santiago.

• What do I need to do if I have to make an insurance claim?

  If you need to report any incident or unforeseen event to the insurance company, you can call the telephone number provided on your policy directly. Alternatively, you can reach out to us, and we'll assist you in any way possible.

• How can I contact the taxi driver for the pick-up?

  Once you have contracted the service, we will send you the telephone number of the assigned taxi driver so that you can contact them and arrange the time and place for a pick-up.   In case you arrive at the airport, we will ask you for your flight number and arrival time beforehand. Once you have laneded, the taxi driver will be waiting for you at the exit with a sign with your name on it.

• I have arrived at my accommodation and my luggage is not there, what do I do?

  Normally your luggage will be at your accommodation between 13:00 and 14:00 noon. If for some reason you arrive at your accommodation and can't find your luggage, don't worry.   In high season we move a large number of suitcases, so it is possible that the carrier has not yet arrived at your accommodation. We recommend you to be patient and give yourself a little time before becoming alarmed.   It doesn't usually happen, but in case it's too late and you still haven't received your luggage, you have at your disposal an emergency phone number where you can contact us. We assure you that we find 100% of lost suitcases in perfect condition.

• Where are the accommodations located?

  In your travel documents, you will find the names of the accommodations assigned to you, as well as their contact telephone number and location.   As a general rule, all accommodation are located in the centre of the different towns along the Pilgrims' Route to Santiago de Compostela, without the need to deviate too far from the route. But sometimes, due to lack of availability, it is possible that some accommodation may be a little far from the village or even in neighbouring towns.   For all the accommodations that are at a considerable distance from the route of the Camino, we will provide you with a free taxi service that you can use to get to your accommodation and return to the Camino the next morning.   In any case, these are exceptions that we will inform you at the time of booking.

• Do the accommodations have Wifi connection?

  Nowadays almost all the accommodations have Wifi internet connection. However, we cannot guarantee that this will always be the case. Depending on the chosen route, some accommodations are located in rural areas where the connection is non-existent or of poor quality. You may not even have mobile data.   Remember that the Camino de Santiago is an incredible experience at all levels. You will find the real connection on the Camino itself, so forget about your phone for a few days and use it only as much as you need to. Talking to others or reading a good book are alternatives that will surely bring you much more.

• Should I print the documents you have sent me?

  It is not compulsory to print it, but it is advisable as this way you will be able to consult it whenever you need it. You can also carry the downloaded documentation on your phone.